Operations Details

Should You Have an Engineering Request:

Please call the following phone numbers:

Bank of America Associates: (800) 698-4400 (Corporate Workplace Helpline)

Engineering Department Hours of Operation:  

Maintenance Engineers are present in the building Monday - Friday from 7:00 - 5:00 pm and on call all afterhours and weekends for emergencies.  For Engineering services please contact the Management Office at (704) 887-1280.

Response Time:  

All Engineering requests are given a priority code and responded to within that time period.  This can range from an immediate response for flooding, safety issues or power outages to a 24 hour response for less urgent matters, such as getting quotes from subcontractors.  

Contractor and Vendor Identification:

All contractors and vendors in the building are required to register with the Dockmaster and are assigned an ID badge, which is to be worn at all times.  The Dockmaster can be reached at (980) 388-1223 during normal business hours or with the Security Console after hours.  If you see a contractor or vendor not wearing a Trade Center Id badge, please contact the Security Console at (980) 388-1218 immediately.