Services Overview

Temperature Control

The International Trade Center is equipped with approximately 500 heat pumps, which supplies heating and cooling to the floors. These heat pumps are controlled by a centralized building automation system. The normal temperature settings for the building are:

Cooling mode is set at 75 degrees
Heating mode is set at 72 degrees

Both temperature set points comform to Bank of America standards.  Bank associates should call the Bank of America Helpline at (800) 698-4400 if you are experiencing any discomfort.

Mail & Express Packages

The United States Postal Service drop boxes are located on the lobby level by the loading dock doors.  There is also a drop box for Federal Express and a stamp machine for your convienance.

Outgoing stamped or metered mail should be placed in the designated mailbox. The last mail collection is at 7:30 p.m., Monday through Saturday.  There is no pickup on Sunday.

Loading Dock Area

The International Trade Center has a loading dock, which is accessable from the 5th Street side of the building. The loading dock has a clearance of Thirteen feet, three inches (13' 3") and has five bays for loading/unloading.  The Trade Center has two service elevators located by the Dockmaster's Office at the rear of the building.

All delivery personnel and vendors must check in with the Dockmasters office for building access. Procedures are in place for building access. Please contact security at (704) 388-1218 for futher information and prior to any deliveries or pick-ups.