RETAIL AMENITIES:
Buckhead's Saloon - This Uptown Saloon is perfectly decorated with dark wood floors, a cozy gas fireplace, and a sundry of frontier oddities. The artificial tree trunks are a creative final addition along with free peanuts. The patio is a great place to get some fresh air and check out the scene on College St. Live music Fri & Sat nights. Open nightly Tues-Sat. 201 E. 5th St. (704) 370-0687. (V,MC,D,AE)
Mert's Heart and Soul - This location offers low country and cajun cuisine with reseasonable menu entrees and an excellent dessert menu. Their hours of operation are: Mon 11-3pm, Tue-Thurs 11-9pm, Fri 11-11pm, Sat 9-11pm, and Sun 9-9pm. 214 North College Street at between 5 & 6th Streets (704)342-4222. (V,MC,AE)
Trade Center Sundries - Trade Center Sundries provides snacks, beverages, candy, gift cards postage stamps, etc. to help with those little cravings and needs. Mon-Fri 7-8pm, Sat 8:30-2pm (704) 370-0301. -Cash Only-
Jun's Dry Cleaners - A convenient dry-cleaning drop-off area. One day service and alterations available. Mon-Fri 7-6:30pm, Sat 9-2pm (V, MC) Coffee & More- Convienantly located in the lobby of the International Trade Center. This establishment specializes in coffees, mochas, and more for your drinking pleasure. Mon-Fri 6-4:30pm (704) 375-6882.
OTHER AMENITIES:
Center City Holiday Inn - Stay in the vibrant heart of the Queen City at the elegant Holiday Inn Charlotte Center City hotel! Conveniently located at the corner of 6th and College Streets, the Holiday Inn Charlotte Center City hotel is within walking distance to all of Uptown's business, cultural and entertainment destinations.
Enjoy luxurious accommodations, featuring spectacular views of the Charlotte skyline, in-room coffee makers, hair dryers, irons & full size ironing boards, 27" cable TV's with free HBO, CNN, ESPN, TNT, HGTV, A&E, 2 line phones and voicemail in all rooms. Located on the lobby level with indoor and outdoor veranda dining, Caffe Siena offers breakfast, lunch & dinner featuring upscale Italian fare in a warm, casual environment. Our Rooftop Rotunda features breathtaking skyline views, an outdoor pool, hot tub, jogging track and fitness center; just the place to unwind at the end of a busy day. Our beautiful, well-appointed lobby connects directly to Bank of America's Corporate Training Center. We feature wireless internet access in our lobby and our restaurant. Concierge floors offer complimentary in-room High Speed Internet Access, as well as complimentary deluxe continental breakfast in our comfortable Center City Club Lounge.
Parking Garage - Located directly behind the building, the 875-space facility consists of 8 levels of parking. Metal halide lamps provide generous illumination. The facility is equipped with a more-than-adequate coverage of pan-and-tilt cameras, intercoms, scream alarms and security panic stations that are directly tied into the building's 24-hour security control center. Parking during the day for the first hour of parking is free at the Trade Center.
In addition, parking is free after 5 p.m. each weekday and all day Saturday, Sunday, and holidays. Monthly parking is available for Bank of America associates.
Bank of America ATM Machine - ATM located in the lobby.
Mailroom - Located just off of the main hallway on the first floor, the mailroom is equipped to provide a drop box for Airborne Express, Federal Express, as well as, mailboxes for the U.S. Postal Service.
On-Site Security Staff Escort Service - The International Trade Center's security staff offers escort service 24 hours a day. To help ensure safe travel to surrounding surface parking lots, a security officer, when requested, will escort a tenant/visitor one block in any direction of the building. If additional assistance is needed, the officer will contact an adjacent building's security staff.
Multipurpose Rooms - We have two multi-purpose rooms located at the International Trade Center. First, is the Palmetto Room, which can accommodate 475 people. Second, is the Dogwood Room, which can accommodate 50 people. Both rooms are located on the 1st floor of the Trade Center and are managed by Compass Group located in the conferencing center on the first floor of the Trade Center. If you would like to reserve one of these rooms, please contact Teresa Locklear at (704) 387-0165.
TENANT SERVICES:
Tenant Representative Committee (TRC) Program - The Tenant Representative Committee has been designed to provide a very effective communications conduit between building management and the 1,200-plus occupants of the International Trade Center. This committee is the cornerstone of our comprehensive tenant relations program. E-mail facilitates quick, effective distribution of building information and memos from building management to the TRCs, who in turn can forward that information to their constituents accordingly. This communication also works just as well in the opposite direction. Tenants send their building-related questions or concerns to their respective TRC member and that person can forward the information along to the building management office. Building management also hosts quarterly lunch meetings with this group to notify the tenants of upcoming events and changes. These well received meetings allow the tenants to discuss topics including security, janitorial, parking and maintenance. The director of security, janitorial staff, parking manager and chief engineer are in attendance. These meetings also serve as educational sessions on behind-the-scenes building management activities and services provided to keep the building operating comfortably, safely and professionally.
Tenant Handbook - Designed as an all-inclusive guide to the building, The International Trade Center Tenant Handbook contains a wealth of information in an easy-to-understand format. Provided in a white three-ring binder, the handbook includes details on specific policies and procedures, rules and regulations, services that are offered, amenities, security and emergency procedures and some interesting odds and ends. Updates are circulated and discussed during the TRC meetings.
Automated Tenant Request System - All requests for service are handled by calling one phone number (800) 698-4400, which in turn forwards those work orders to the Management office for resolution. Upon receipt of a call, the Engineering Department enters the information into the Mark V maintenance and work order system. The request is immediately radio dispatched to the responsible member of the engineering or management staff. Mark V, an in-house web-based building management and preventative maintenance system, assures the quickest possible response and easiest tracking method for every request. This paperless system tracks and completes work orders and requests via a networked system between the management office and maintenance shop.
Emergency Evacuation Training - Fire drills are held annually. Prior to these exercises, emergency evacuation classes are held in the Multi-Purpose Room. Conducted by the Building Management staff and the Director of Security, emergency reps from each floor are treated to lunch to review and discuss the evacuation procedures, make changes or adjustments, and learn more about the state-of-the-art fire/life safety equipment in the International Trade Center.
Special Events Announcement - Building management keeps the line of communication open by regularly e-mailing the Tenant Representative Committee members with details on upcoming building special events. The TRC members forward the e-mail accordingly to everyone on their floor. We also post any "hot information" to the building portal so that tenants can easily log on to our building website to check out upcoming events. Some examples of these communications are upcoming charitable efforts, city street closings and maintenance work that may affect common areas. Special events bulletins are also posted in lobbies, mailrooms and break rooms.
TENANT FEEDBACK:
Tenant Surveys - Property Management administers an annual building wide survey. Approximately 100 occupants are asked a wide range of questions to gauge the tenants' perception of the building's external and internal features, elevator operation, air quality, cleanliness, maintenance service, security, building management and overall satisfaction. The results are tabulated in a matrix format and any comments are recorded. Building management takes these surveys seriously, and every comment and suggestion is taken into consideration as the results are being evaluated. If the respondent has included a name and phone information, management will directly follow up with that person, thank him/her for participating and address any questions or suggestions on a personal level. Many policy adjustments and service improvements have occurred as a result of these surveys and the subsequent follow-up.
Work Request Follow-Up - For most tenant requests or complaints, the Property Assistant or an engineer will follow up with the requestor to ensure work has been performed in a timely and satisfying manner.
Holiday Decorations - Building management places special emphasis on the importance of tasteful and festive holiday decorations.